You will make better use of our content by understanding the underlying Categories, which are based on the Baldrige Performance Excellence Program and outlined in the Baldrige Excellence Framework (depicted to the right).
The Categories we have selected leverage the Core Values and Concepts and the seven Criteria for Performance Excellence (in blue); i.e., Leadership, Strategy, Customers, Workforce, Operations, Results and the system foundation (Measurement, Analysis, and Knowledge Management). The Criteria are subdivided into Items and Areas to Address, with multiple Requirements.
The Baldrige Criteria build on Core Values and Concepts, which are embedded in systematic processes (Criteria categories 1-6), yielding performance results (Criteria category 7), as depicted below (The Role of Core Values and Concepts).
There are 17 Criteria Items (plus 2 in the Organizational Proﬁle), each with a particular focus. These Items are divided into three groups according to the kinds of information they ask for:
- The Organizational Proﬁle asks you to deﬁne organizational environment.
- Process Items (categories 1–6) ask you to deﬁne your organization’s processes.
- Results Items (category 7) ask you to report results for your organization’s processes.
Areas to Address
Each Item includes one or more Areas to Address (labeled a, b, c, and so on).
Each heading (labeled (1), (2), etc.) summarizes multiple Requirements, which are further outlined in the Framework.