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Creating a Learning Organization

March 31, 2018 by Uwe Wetzel Leave a Comment

We all know the phrase: “You learn from your mistakes” or “Learning by Doing”. Most of the time mistakes happen as a deviation from an established or defined process for several reasons.

  • Person did not know there was a defined process
  • This action or reaction was not covered in the process
  • The person forgot this step in the process
  • The person used a short cut and ignored the process
  • Distraction from outside created an oversight of a process step

This is just a small example why mistakes occur, and the correction depends on the type of mistake that happened.

  1. Mistakes that can have life threatening impact on the person or other employees e.g. not following a “lock out” procedure doing maintenance work on a machine, oil spills that can create a hazardous environment like slipping, etc. need to follow immediately a corrective action procedure like the 8-D process, a method for root cause analysis to prevent any future mistakes
  2. Mistakes that impact the quality of a product or service should follow the same procedure as described in 1.
  3. Mistakes that are not life threatening or a major quality issue and are more of a procedural issue.

There are two important follow up questions:

  1. Why did it happen (8-D Analysis)?
  2. What is the corrective action, so it cannot happen again in the future.
  3. What did we/you learn from this mistake

In a learning organization you need to

  1. Create an environment of trust, so people are not afraid to admit to a mistake and come forward immediately when they recognize the mistake
  2. Reduce the fear of being punished if they voluntarily admitted the mistake as soon as they became aware of it.
  3. Allow them to become part of the solution, if they are willing to share their experience with others, learn from the mistakes and prevent future mistakes.

Just food for thoughts and open for your comments and experience.

 

Filed Under: 0.1a Organizational Environment, 0.1a.(2) Mission, Vision, and Values, 0.1a.(3) Workforce Profile, 0.1b Organizational Relationships, 1 Leadership, Uncategorized

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  • 0 Organizational Profile
  • 0.1 Organizational Description
  • 0.1a Organizational Environment
  • 0.1a.(2) Mission, Vision, and Values
  • 0.1a.(3) Workforce Profile
  • 0.1b Organizational Relationships
  • 0.1b.(1) Organizational Structure
  • 0.1b.(2) Customers and Stakeholders
  • 0.1b.(3) Suppliers and Partners
  • 0.2 Organizational Situation
  • 0.2a Competitive Environment
  • 1 Leadership
  • 1.1 Senior Leadership
  • 1.2 Governance and Societal Responsibilities
  • 2 Strategy
  • 2.2 Strategy Implementation
  • 3 Customers
  • 3.1 Voice of the Customer
  • 3.2 Customer Engagement
  • 3.2a Product Offerings and Customer Support
  • 3.2a.(1) Product Offerings
  • 3.2a.(2) Customer Support
  • 3.2a.(3) Customer Segmentation
  • 3.2b Customer Relationships
  • 3.2b.(1) Relationship Management
  • 4 Measurement, Analysis, and Knowledge Management
  • 4.1 Measurement, Analysis, and Improvement of Organizational Performance
  • 4.1a Performance Measurement
  • 4.1b Performance Analysis and Review
  • 4.1c Performance Improvement
  • 4.1c(1) Best Practices
  • 4.1c(2) Future Performance
  • 4.1c(3) Continuous Improvement and Innovation
  • 4.2 Knowledge Management, Information, and Information Technology
  • 4.2a Organizational Knowledge
  • 4.2b Data, Information, and Information Technology
  • 5 Workforce
  • 5.1 Workforce Environment
  • 5.2 Workforce Engagement
  • 6 Operations
  • 6.1 Work Processes
  • 6.1a Product and Process Design
  • 6.1b Process Management
  • 6.1c Innovation Management
  • 6.2 Operational Effectiveness
  • 7 Results
  • 7.1 Product and Process Results
  • 7.2 Customer-Focused Results
  • 7.2a Customer Satisfaction
  • 7.3 Workforce-Focused Results
  • 7.4 Leadership and Governance Results
  • 7.5 Financial and Market Results
  • 7.5a Financial Performance
  • 7.5b Marketplace Performance
  • A Core Values and Concepts
  • A.01 Systems Perspective
  • A.02 Visionary Leadership
  • A.03 Customer-Focused Excellence
  • A.04 Valuing People
  • A.05 Organizational Learning and Agility
  • A.06 Focus on Success
  • A.07 Managing for Innovation
  • A.08 Managing by Fact
  • A.10 Ethics and Transparency
  • A.11 Delivering Value and Results
  • Baldrige
  • FAQs – Frequently Asked Questions
  • Uncategorized

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